Generic selectors
Exact matches only
Search in title
Search in content

Customer Feedback Software

  • This topic is empty.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
  • #18457 Reply

    Hi there,
    Does anyone know of a top of the line Customer Feedback Software?
    I am a call centre manager and what we really need is a software that will tell us how our customers feel about the service we provide.
    All ideas welcome.
    Thanks a lot…
    (Call centre manager, London)

    #18458 Reply

    If you are using a chat software, you can use surveys.
    Let us know if you need help.

    #18459 Reply

    we are in the process of buying a customer feedback tool. Purpose is to get an interactive questionair after every contact.
    Studies show that around 65% of the customers will complete in full the questionair.
    We have chosen for Verint/Witness Customer feedback because we already have software (workforcemanagement and quality monitoring)from Witness. This module can easyly be integrated with the existing software an will give us a full circle view on the perception of the customer. We can even link recorded contacts via Quality monitoring tool to the questionair.

    #18460 Reply


    You can use surveys on website to gather their experiences.

    This can be further analysed by a report for that survey.

    We can provide a general purpose survey module.

    This can be an effective and cheap.

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: Reply #18460 in Customer Feedback Software
Your information:

<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">