Does anyone know of a top of the line Customer Feedback Software?
I am a call centre manager and what we really need is a software that will tell us how our customers feel about the service we provide.
All ideas welcome.
Thanks a lot…
(Call centre manager, London)
we are in the process of buying a customer feedback tool. Purpose is to get an interactive questionair after every contact.
Studies show that around 65% of the customers will complete in full the questionair.
We have chosen for Verint/Witness Customer feedback because we already have software (workforcemanagement and quality monitoring)from Witness. This module can easyly be integrated with the existing software an will give us a full circle view on the perception of the customer. We can even link recorded contacts via Quality monitoring tool to the questionair.