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Customer Feedback Software

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #18457 Reply
    sigal
    Guest

    Hi there,
    Does anyone know of a top of the line Customer Feedback Software?
    I am a call centre manager and what we really need is a software that will tell us how our customers feel about the service we provide.
    All ideas welcome.
    Thanks a lot…
    Sigal
    (Call centre manager, London)

    #18458 Reply
    Laxmikant
    Guest

    If you are using a chat software, you can use surveys.
    Let us know if you need help.

    #18459 Reply
    Tom
    Guest

    Hey,
    we are in the process of buying a customer feedback tool. Purpose is to get an interactive questionair after every contact.
    Studies show that around 65% of the customers will complete in full the questionair.
    We have chosen for Verint/Witness Customer feedback because we already have software (workforcemanagement and quality monitoring)from Witness. This module can easyly be integrated with the existing software an will give us a full circle view on the perception of the customer. We can even link recorded contacts via Quality monitoring tool to the questionair.

    #18460 Reply
    Laxmikant
    Guest

    Hi,

    You can use surveys on website to gather their experiences.

    This can be further analysed by a report for that survey.

    We can provide a general purpose survey module.

    This can be an effective and cheap.

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: Customer Feedback Software
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