Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Service Level Prediction

Viewing 1 post (of 1 total)
  • Author
  • #17822 Reply
    kev mason

    Hi All,

    I work within operations support in a bust customer contact centre.

    Can anybody advide if there is an online SL prediction calculator?

    Basically looking to input actual statistics which are (Call Work, Call Hold, Average Handle Time, Average Speed to Answer etc) and predict service level.

Viewing 1 post (of 1 total)
Reply To: Service Level Prediction
Your information:

<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">