[Ava]

Hello,

I am an HR Generalist for a call center. We are having a problem managing overtime. We have empolyees that routinely clock in early and late to receive additional pay.

Currently, our timekeeping system rounds to the quarter hour after 8 minutes.

I’m looking for guidance on other policies/procedures that might help us deal with this issue.

Thanks.

[Usman Zafar]

I suggest you to start defining shifts and ask your agents to follow the schedule. Over time is calculated on the basis of a need i.e. if we need an agent to come early or to stay late.

[Author]

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