Home » Topics » Call center » Erlang reading on a report
- This topic has 1 reply, 1 voice, and was last updated 19 years ago by
Edgar.
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HannesGuest
Good day,
My call centre reporting software gives me the following stats:
Days:31
O/G calls: 145258
I/C calls: 199631
Total calls: 344889
Traffic in Erlang(min) 2
Traffic in erlang (max) 33
Average Erlang 18.7
What does this mean???
EdgarGuest
What software are you using to generate this report?? and what is the interval that you have set for the flow of traffic ??
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