I have been approached to set up a US-based mini-call center for a fast-growing 200-unit quick-serve restaurant chain that would entail calling on current quick-serve franchisees across the US/UK/Australia and sending them our franchisee literature kit and keeping their info (I already have their names/contact info/etc) handy for ‘roadshows’ we periodically have in their local hotels.
I would like to learn of staffing requirements, proven low-budget SFA tools, and estimated salaries. I will have about 50,000 to 75,000 potential prospects I’ll need to contact on a quarterly basis.
I would sincerely appreciate any advice any of you may have.
Many thanks in advance,
PS. This would be for a US-based call center only.