Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

multiskill erlang calculator

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • #17198 Reply
    Ben De Cock

    Hi All,

    I’m Looking for an erlang calculator which takes multi skills into account for agents working different queues.

    For the moment I’m working with an excell sheet thatI modified myself but this doesn’t compute the correct info 🙁



    #17199 Reply
    Saeed Qadri

    Hi ,

    I found this white paper extremely useful for this issue:

    I am yet to see a tool that can do that; though it will be great to have that.
    Saeed Qadri

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: multiskill erlang calculator
Your information:

<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">