Generic selectors
Exact matches only
Search in title
Search in content

Call Arrival Pattern

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #16714 Reply
    Karan Bajaj
    Guest

    Dear Friends,

    Can someone pls advise me on how much can “call arrival pattern” contribute to non-achievement of SLAs on Abandon rate and Service Factor.

    Thanks,
    Karan.

    #16715 Reply
    Chris Linden
    Guest

    Karan,

    Call arrival pattern does have a significant element of randomness about it and the contrbution of it to non-achievement of SLAs is likely to be greater in smaller centres.

    However, accurate tracking of historical data & forecasting should enable you to predict the call arrival pattern. If you are not accurately matching your schedules to your forecast call arrival pattern, this is liable to have a greater impact on SLAs than any inherrent randomness.

    Cheers,
    Chris

    #16716 Reply
    Karan Bajaj
    Guest

    Thanks Chris. I am already working on the fcst, will definitely revert with the results achieved, if any 🙂

    Cheers,
    Karan.

Viewing 3 posts - 1 through 3 (of 3 total)
Reply To: Call Arrival Pattern
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">