Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Outbound Call Center KPI’s

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #16581 Reply
    Rob
    Guest

    Hi All,

    What are the most valuable KPI’s that an outbound call center should keep track of?

    Things along the lines of:

    -conversion %
    -cost/call
    -dials/hr
    -revenue/hr
    -phone time/scheduled hr – excluding breaks
    -etc.

    Any input – specific KPI’s – would be appreciated.

    Thanks,

    Rob

Viewing 1 post (of 1 total)
Reply To: Outbound Call Center KPI’s
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">