- This topic has 4 replies, 1 voice, and was last updated 15 years, 11 months ago by ahmed elswahly.
13th September 2004 at 11:57 #16518JohnGuest
Does anyone have any experience about setting up call centres in Egypt ? What challenges did you face ?15th November 2004 at 09:17 #16519Er. Lokesh KumarGuest
John Setting up of call center is important rather its location. whether its Egypt or any far place in Africa, if you don’t mind let me know which type of call center u want to setup in Egypt(International or National) or (Inbound or Outbound). So that detailed discussion can be made on that.
I can help you if you r really interested for that i need your contact Tel no. or email
Thanks…17th November 2004 at 22:13 #16520Mohammad RaziqGuest
Setting up call centers in Egypt ai’nt so easy , We had a lot of trouble setting up a 100 + Seater call center and SMS facility for a Pay Television Operator in Egypt…….I would be glad to help if required , Do drop me a line and I will write to you in detail
Good Luck !!19th December 2004 at 18:12 #16521Ossama NazmiGuest
I am not sure exactly what are you talking about when you said that you found difficulty setting a 100 seater call center in Egypt. Were you the one involved in the experience yourself. I find it strange ’cause I work in a call center in Cairo that is 1200 seats, and we support North America, Europe and the Middle East. English, French, Spanish and Italian. I would say the majority of support is in English and French…I know also about other call centers in Egypt that are doing so well. The country’s infrastructure is unique and the educated multilingual labor force is abundant. By the way, the country has just passed a due diligence from two prominent CRM companies in the world to open centers in Egypt…So are you sure you meant Egypt, the one I am talking about…21st June 2005 at 23:40 #16522ahmed elswahlyGuest
i am sure that the one who stand in call center working in normal 9:12hours so his relationships with the people lost because he would sleep alot to be fresh in the next day