- This topic has 5 replies, 1 voice, and was last updated 13 years, 4 months ago by Aimee Tann.
20th March 2004 at 10:39 #16084Andy HuynhGuest
We are doing feasibility study to establish a call center in Vietnam with the purpose to provide inbound/outbound call service for domestic market.
Could anyone support us with information about technique/equipment required or service offers.
Thank you29th March 2004 at 23:01 #16085James StuartGuest
Yes, a feasibility study would be extremely important in cases such as this.
There are various techniques used to establish the business need and the return on investment both in the short and the long term. This includes:
looking at the products or services sold,
how acceptable will they be to the general market,
the telephony system and penetration within the target country,
the cost to the customers,
the set up costs and technology available for the potential call centre,
the availability of the workforce,
any government or social restrictions.
Call centre set up costs can easily spiral out of control if a proper strategic plan is not established in the first instance. I’ve seen companies lose huge sums of money because of this.
However, the potential profits and impact on the local and regional economies can also be significantly positive if it is all carried out properly.
Good luck with your venture.
James.24th May 2004 at 09:58 #16086Kunwar Safdarali KhanGuest
Please send us detaiols of your strength and weakness points.
The size of Call Centre.
A feasible study, if you have.
We will do our best to advise you and help you to start a Call centre.
Good Luck25th May 2004 at 09:00 #16087Kunwar Safdarali KhanGuest
Thanks for your response, but its not enough. Please send full info available with you so that we can whet it and advise accordingly.
Er. K S Khan8th November 2006 at 19:09 #16088Hoang NguyenGuest
Hello Andy Huynh,
Please let me know the status of your call center in Vietnam. I’m also would like to do the same. Thank you.30th October 2007 at 09:05 #16089Aimee TannGuest
I am currently researching on call centers vietnam. Would anyone be able to help me start on my research? How many call centers set-up in Vietnam? Would you know any possible companies who would like to open a call center in Vietnam.
Thanks for taking time to help me out.