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The Formula to Calculate CallCenter

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  • #16058 Reply
    cuongvd
    Guest

    Please show me the formula and principle to calculate the No. of Agents and Trunks of CallCenter System.

    Thanks and Best regards,
    Van Duc Cuong

    #16059 Reply
    Saeed Qadri
    Guest

    Search on google for a formula called Erlang. Many different variations of erlang are used to determine the rostering. This data then can be used to predict ratios of trunks used.

    Hope it helps.

    PS: Where are you based out of ?

    Regards
    Saeed Qadri

    #16060 Reply
    Joe
    Guest
Viewing 3 posts - 1 through 3 (of 3 total)
Reply To: The Formula to Calculate CallCenter
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