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Starting from scratch

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    Steven Green
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    I am researching setting up a telephone answering service in the UK. I was under the impression that I would need a switch, many DDi’s and the software to handle different types of calls i.e. call outs, mail order, reception desk etc. together with an platform for integrating message delivery by sms, e-mail, fax etc.

    I was interested to read the thread related to using a ‘server’ based telephony rather than ‘switch’ based. Can someone please explain the difference between the two from both a practical and cost perspective?

    Thank you for your answers

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