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19th June 2005 at 12:24 #15622cheetahGuest
what is the site for PSEB |?22nd June 2005 at 19:38 #15623Muzafar MahmoodGuest
Hello every one,
I am in the process of completing set up for 20 seats call cnetre in Lahore.It will be completed by the end of July this year.
Setting up the infrastructure is one issue and can be seen as one off expense, however as mentioned by some other experienced professionals in this industry, it is only the start of a very challenging and demanding task.
There are several other factors that we are already facing huge challenges with, in order to tap a particular market of the call centre.
I therefore urge you to have your business plan well prepared! There are number of things that your business plan may not even be able to contemplate before hand, and these are not the issues that you over looked some how but that you have no controll over, for instance the odd working hours and making staff available for these hours who are well trained.
There are several training related issues that you will encounter difficulties in. So please be well advised on all matters and do take enough cautions and help from wherever possible.
Good luck with your plans
Muzafar Mahmood17th July 2005 at 12:03 #15624ZayaanGuest
I am working for a Stock Brokerage House in Karachi. Our company is looking out for starting up a call center, but I being the incharge of the Project research, have not been so successful to gather any extensive material on this subject.
I learnt from reviewing the forum threads, that you have prepared a very sophisticated report on call center potentials in Pakistan.
I’d be reaaly obliged if you cuold provide me with with that valuable report, coz it’s gonna help me big time with my venture.
I’ll appreciate your kind co-operation in this regard.
Zayaan.20th July 2005 at 22:28 #15625Syed Zulfiqar Ali ZaidiGuest
As we know that, the market of payphone industry is going to saturated & new companies come with new technology like (LL,LDI,CDMA) so give me suggestion, how can we stay alive on PTCL tariff ……….what should be market strategy stay alive?????????????????????27th July 2005 at 23:56 #15626muhammad tariqGuest
iam contemplating to start a call center in peshawar pakistan. for this i need the requisite information. well, i have also come to know through my extensive search on the web that beside PSEB’ report there is also a very good BOOK being compiled by you.
but the irony being this that even after making all my humanly possible efforts still iam not been able to get the desired book of yours.
eVERY NOW AND THEN THE CONCERNED PEOPLE WILL MISS-GHUIDE ME AND IAM KINDA STUCK IN MY BUSINESS PLAN. AND YOU KNOW MAM RESEARCH IS A VERY FRUSTRATING PROCESS AND BLA BLA BLA
I AM EVEN READY TO GET A COPY BY HAND AND FOR THIS IAM EVEN READY TO COME TO ISLAMABAD AND ANYWHERE ELSE.
BUT MAM WHY IS THIS SO THAT I HAVE TO WRITE TO YOU FOR THE VERY PURPOSE OF GETTING THE BOOK.HMNNNNNNN THIS IS WHERE YOU NEED TO RETROSPECT A LITTLE.
PLZ PLZ PLZ HELP ME I NEED THE BOOK CUM REPORT AT ANY COST AND SOON IAM GONNA BE THE ONE WHO WILL CREATE THIS CALL CENTER IN PESHAWAR AND CREATE A GOOD HUNDRED JOBS FOR MY PEOPLE.15th November 2005 at 12:55 #15627AsifGuest
hi guys im very new at all this, and tryen to see if i can expand my business and same time save the expen , im wanna open my help desks, as well as, my sales serv from pakistan office who will help my clints in usa and permote my products and permotions in USA< further more i have no idea where to start, i will need about 4 to 5 people seating, i my self m located in USA so i dont know much to go around in pakistan, sure can get some help but im not trying to build business of call center im just trying ot permote my running things which are goin in usa, if someone can tell me if i need a call center which doesnt realy work for anycompany but my self and have 4 to 6 sales personal worken for me how much money would be looken to put in there, second question was where will i go by as far as looken for all the tech things that me or my company will be looken for. i have a dead line of doing this setup by the end of this year (2005) after that compnay wants to give contract to some1 else which means business will be going to somother company instaid of pakistan or india, i will be realy greatfull if some1 from this forum can contact me about what will need in order for me to getgoing with this whole thing thankyou ASIF16th November 2005 at 12:02 #15628ShahzadGuest
Hi Asif, my name is shahzad and i am associated with a call center based in khi, and already dealng with a few clients in the states.
If u r interested in discussing the details, would be happy to help out even if it doesnt work out for the particular call center i work for. just email me ur contact number to my address. and well have a convo.
allah hafiz2nd December 2005 at 19:28 #15629waseemGuest
I’m waseem, an MBA student at PAF-KIET (www.pafkiet.edu.pk) we are to hold a “one day seminar” on “Prospects an potentials of BPO in pakistan”, in which we, the students are to present a case study of Successful BPO industry (particularly from India due to similarities in Geopolitical, cultural and various other aspects) to suggest a success path and the organizational structure to the pakistani Enterprenuers, but for this purpose we are not able to get any organizations Hierarchy and structure from India, despite of several info requests to their top 15 BPO firms, I wonder if you could help us in this perspective.
looking for your response,
Sardar Muhammad Waseem Ahmed Khan21st June 2006 at 08:27 #15630JabangGuest
Am researching material for setting up a Call Centre in The Gambia, West Africa. Am looking for possible guide/assistance to setup the business with a 10 seat capacity (mainly using the Internet to contact customers). How do I start? Where can I get customers? Are there companies willing to outsource to an African Call Centre. Gambia has very little time difference with European and USA cities.
Jabang27th June 2006 at 09:00 #15631gmaildotcoGuest
Unfortunately, people setup call centers hoping to make money but do not succeed as they do not have the technical know-how. Numerous factors need to be taken into consideration before one can actually establish a call center. Campaigns are a main issue in this business. Remember, what you put in is what you get. If you can read in between lines and have a call center, then lets talk.
Good Luck.28th June 2006 at 19:48 #15632AsifGuest
im trying to open a call center outbound call center for USA in pakistan (karachi) we have a great location along with fiber optic DSL(cable) we have had few problems with our vender when it came for setting up the PC and PBX and IPBX,problems as in the just disappeared, if some1 can please lead me or help me to do this or in other word help me complete the set up we wanna doi will be greatfull and will pay for the time they have put in it
its a set up for 20 Agents who will be using phone line 8 to 10 hrs a day callen USA to my clints (this will be a small scal setup since im not doing it for other companies and doing on only for my own company we wanna keep it as low as we can )
ASIF20th July 2006 at 09:07 #15633Tosif ImranGuest
Hi im Tosif imran …i need to know that ok i build my call centre but how i increase my clients ??? and plz also guide me that what are the common need to build the Call centre of 20 person. plz kindly guide me i need comlpete information because i hav a really good opertunity. but in less time i need complete information about Call centre11th August 2006 at 23:06 #15634farrukh azizGuest
i have qa forum in TRG since i concern about this so i like to beg that i want a TRG form to apply in TRG28th August 2006 at 22:16 #15635UsmanGuest
I am planning a call center in islamabad if any one operating a call center in islamabad can help me in some technical matters i shall be very thankful.Because as such we are not competing with each other so i think mutual coperation will hlp us all7th September 2006 at 19:30 #15637AmjadGuest
I am operating 2 call centers in Islamabad, lemme know what type of questions u have.