- This topic has 5 replies, 1 voice, and was last updated 18 years, 11 months ago by Rupinder.
7th July 2003 at 13:17 #15245usmanGuest
whats the careerf path in the call center . with degree of bachelors in information technology can i take a career in the call centers.8th July 2003 at 09:40 #15246Russ SandlinGuest
All you need is a good command of English, and a willingness to learn how to take care of customers.
Russ Sandlin9th July 2003 at 12:25 #15247usmanGuest
i would like to now whats the opurtunities are there for a person who intially work as a csr aand then want to join the management of the call center.11th July 2003 at 19:03 #15248Nic-anbGuest
As Bachelor of IT, I doubt you will be doing anything related technically. What do you want to do .. MBA ? or MS ?
Didnt you try with any s/w companies why landed on call-centers ? Im not saying that call center is a bad option.. just curious and it should be the last option.12th July 2003 at 10:58 #15249Russ SandlinGuest
Nic & Usman,
I disagree, we have technical programs, and we will be moving into software work. We are using are more technical CSR’s on extra projects too, which will career path them into our IT department. We will have several thousand CSR’s so we will utilize all the skills our CSR’s bring.
Russ12th July 2003 at 14:31 #15250RupinderGuest
U can indeed take up a career in call centers…..as a bachelor in IT, you are familiar with the required technicals…u can get a job in operating and maintaining various servers in a CC, various agent desktop softwares, the LAN, and of course improve to work on all technlogy in the CC under the Chief Technolgy Officer(CTO)…as you are fresher…you will have to start as trainee…and if you start taking interest and understanding the commercials/ operations of CC, you may rise to be the CC head…as CSR also you can rise as you will be in the fromt-end operation of a CC…IT background will be advantage, which means you will havethe potential to get quickly acquainted with technicals as you rise from CSR…you may hve to consider some switching jobs between CCs if you follow this strategy…