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Outbound Call and Number of agents need

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  • #15174 Reply
    Dave
    Guest

    Greetings

    I need to make 99 fax calls each hour.
    Each call lasts 1.5 minutes.

    How many fax ports/machines will I need to make the calls?
    How many lines will I need?

    How would I figure this out in Excel?
    Or with a VB function.

    Thanks

    #15175 Reply
    dmck
    Guest

    allow 2 min per call to cater for busy, no progress, etc
    99 x 2 = 198 call minutes per hour
    198/60 = number of lines to carry this traffic, = 4 lines = 4 fax machines.

    This assumes you have control over when the calls are sent and they can be spread evenly over the time.

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Reply To: Outbound Call and Number of agents need
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