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Operator assisted calls

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    Hi all,
    Can anyone tell me how to manage operator assisted calls:
    For example:
    1)Custumer calls the human operator in call shop, tells the destination number.
    2) Operator connects the call and leaves the customer on line with the called party.

    Q: What hardware should I need for line interconnections?

    P.S. I use iEnsemble gateway with iBravo billing software.

    Many Thanks in advance.

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