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Emergency Call Center Layout / Design

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  • #14942 Reply
    Dave Lyons
    Guest

    Hi

    We are embarking on a total re-design of our emergency dispatch centre. I have decided to look outside our industry for ideas on process flow and physical layout for our centre. I am hoping some of you can help.

    We perform call-taking and dispatch for about 15,000 emergency calls per month. We dispatch about 100 vehicles and service about 3 million people.

    Any feedback on process flow or physical layout from any of you would be appriciated. If you know of any good web sites or other resources please let me know!

    Thanks

    Dave Lyons
    Senior Planner

    #14943 Reply
    dmck
    Guest

    What country are you in?

    #14944 Reply
    Dave Lyons
    Guest

    Canada

    #14945 Reply
    dmck
    Guest

    I cant help, but have forewarded your ‘plea’ to a colleague. (we are Australian based).

    #14946 Reply
    Dave Lyons
    Guest

    Thanks… any help or leads will be helpfull… from any country!

    Dave

Viewing 5 posts - 1 through 5 (of 5 total)
Reply To: Emergency Call Center Layout / Design
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