Would anybody be able to direct me to some companies which provide multilingual capababilities for their contact center software. In particular I am interested in Arabic, French, Hindi, German, Spanish, Mandarin and Japanese (listed in order of importance).
Hi Sandeep,
If u r talking abt the message ,which is to be played to customer so it can be choosen in any language with our software .And our software also provide the skill based call routing.