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Defective Headsets

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  • #14317

    I’m in charge of the headsets inventory as well as repairs. I found that it is always the same reps that are bringing back defective/broken headsets. I don’t think that the whole department should be penalized for few individuals.

    I’m currently looking at differents ways of solving that problem, but I would like some ideas.

    So far, I thought about giving mouth and ear cushions weekly, and handing a different headset daily to the reps. I also thought about a $10 deposit, or that all claims should be done through the rep’s supervisor.

    As much as possible, I would like to do something without causing any frustrations at reps level

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