Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Setting up a call center in Canada

Viewing 1 post (of 1 total)
  • Author
  • #14316
    Kevin Simon

    Hi, I’ve been tasked to set up a small call center in Canada. It will probably have a staff of three onsite during the day, and be run via pager for 24/7 support.

    We expect in the area of 2000 calls/month. I have recommended that 4 trunk lines be provided, along with one data line per workstation. Call tracking software should be purchased, and for after hours support a mobile system consisting of a call answer service, alphanumeric pager, laptop and cellphone/modem be provided.

    I realize I haven’t given may details, but if anyone can think of anything I’ve missed or has any suggestions, I’d appreciate you letting me know.


Viewing 1 post (of 1 total)
  • The forum ‘Call center’ is closed to new topics and replies.