Hi, I’ve been tasked to set up a small call center in Canada. It will probably have a staff of three onsite during the day, and be run via pager for 24/7 support.
We expect in the area of 2000 calls/month. I have recommended that 4 trunk lines be provided, along with one data line per workstation. Call tracking software should be purchased, and for after hours support a mobile system consisting of a call answer service, alphanumeric pager, laptop and cellphone/modem be provided.
I realize I haven’t given may details, but if anyone can think of anything I’ve missed or has any suggestions, I’d appreciate you letting me know.