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Ratio agent/manager

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  • #13826 Reply
    Philippe
    Guest

    Hi All,

    I’d like to know what is the average ratio between number of agents and managers to run a inbound-only helpdesk call centre?

    Thanks in advance.

    Philippe

    #13827 Reply
    Ajai
    Guest

    The ratio is normally 1:12.
    Ajai

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Reply To: Ratio agent/manager
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