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Measuring Level of Service

  • This topic has 0 replies, 1 voice, and was last updated 22 years ago by Tausha.
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    Tausha
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    Can anyone tell me what is the standard level of service for a mail order catalog call center. I am using the Ansapoint software at 85 % of call answered in 20 seconds. I dont know if this a excellent, good, or fair level of service. Thank you in advance for all of your help.

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