Call Centre Busy & Non-Busy Hrs Measure This topic has 0 replies, 1 voice, and was last updated 21 years, 8 months ago by Henry Tan. Viewing 1 post (of 1 total) Author Posts 12th March 2002 at 09:09 #12369 Henry TanGuest Dear All, I like some advice as to the correct method or criteria in determining busy hours and non-busy hours in a call centre. Can anyone help? How are you guys measuring service level for busy hours and non-busy hours? Regards, Henry Malaysia Author Posts Viewing 1 post (of 1 total) The forum ‘Call center’ is closed to new topics and replies.