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Looking for a source that will handle a staffing model for a call center that takes IN and makes OUT about an equal number of calls per day, but diff call lengths..
If you can please tell me what you are looking for precisely, I think i can be to help you out.
Akshay.. I guess what I am looking for is, how to incorporate ‘In and Outbound’ calls with differing call lengths into Erlang C accurately.. Erlang seems to work one way or the other.. not combined..
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