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No. of OUTBOUND CALLS…………

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  • #12085 Reply
    Arul
    Guest

    Hi,
    How many outbound calls should be made by a agent per hour??. Can anyone give me the approximate number of calls.

    #12086 Reply
    Mark
    Guest

    Arul, you should really set your own target as most companys outbound scripts will be different. The script should be timed, maybe with a few test calls. With this average you could divide this time (including your predicted idle time) by the staffed time (taking into account all shrinkages) per hour, to give you a target number of calls per hour, and depending on your tastes, a small amount of contingency should be built in.
    hope this helps

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