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Answering machine detection

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  • #12051 Reply
    Maulik Shah
    Guest

    In outbound dialing, answering machines are usually detected by the presence of a pause / silence after the recorded message.

    A lot of call center professionals will agree that the detection is not too efficient.
    Would it not be better to transfer the call to the agent right away and let him/her divert the call to an IVR etc.

    Or is there another way?

    Is there no other way the Dialogic board etc. can detect the answering machines more efficiently?

    #12052 Reply
    Deepak
    Guest

    Dear mr. shah,

    There is a provision in dialogic boards to detect answering machines, however if you want some more efficiency in detecting answering machines then I will recommend server based blended contact center solution from Concerto software with the name ContactPro ver 4.2 as it is capable of detecting 85% of total no. of answering machines detected during the dialing process.

    Regards
    Deepak

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Reply To: Answering machine detection
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