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A Question About Voice Enabling IVR

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  • #11911 Reply
    Art
    Guest

    Greetings,

    I’ve been tasked with researching the benefits of voice enabling (speech recognition) our IVR. We are interested in others experiences with this technology, i.e. does it actually allow callers to complete calls in the IVR that had required an agent previously, and if so what is the approximate increase in the IVR completion rate after voice enabling? If anybody out there has any experiences with this, II would really like a chance to discuss it with them.

    Thanks in advance,
    Art

    #11912 Reply
    k goodier
    Guest

    I suggest that you review the Patented inventions of InterVoice Brite on this topic. They are freely readable at the US Patent office site.

    http://patft.uspto.gov/netahtml/search-bool.html

    #11913 Reply
    Chakra
    Guest

    Mr. Art
    What was the outcome of your research on “voicifying” the IVR system. Could you please share your opinions/observations.

    Thanks

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Reply To: A Question About Voice Enabling IVR
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