Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

IVR feature functionality

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #11906
    mark
    Guest

    can anyone suggest where I might find a reasonable complete list of the features that IVR systems provide.

    #11907
    Vineet
    Guest

    I am not sure what IVR you are using. Different IVR companies provide different functionalities. Basic functionalites should be scripting, call routing based on prompt selection to a DID, sometimes a hold pattern.

    I hope this helps

    #11908
    Jay
    Guest

    Features that IVR systems provide.

    Online surveys and testing
    Order entry and status reporting
    Insurance benefits eligibility and enrollment
    Patient compliance monitoring
    Fuel inventory management
    Patient scheduling and tracking
    Corporate call centers

Viewing 3 posts - 1 through 3 (of 3 total)
  • The forum ‘Call center’ is closed to new topics and replies.