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IVR feature functionality

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  • #11906 Reply

    can anyone suggest where I might find a reasonable complete list of the features that IVR systems provide.

    #11907 Reply

    I am not sure what IVR you are using. Different IVR companies provide different functionalities. Basic functionalites should be scripting, call routing based on prompt selection to a DID, sometimes a hold pattern.

    I hope this helps

    #11908 Reply

    Features that IVR systems provide.

    Online surveys and testing
    Order entry and status reporting
    Insurance benefits eligibility and enrollment
    Patient compliance monitoring
    Fuel inventory management
    Patient scheduling and tracking
    Corporate call centers

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