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Working paper on Call Centre set-up

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  • #11852 Reply
    J Dhaliwal
    Guest

    Greetings, I’ve been assigned the task of coming up with a working paper on setting up a call centre. I don’t have much experience (out of my job scope) in this and need assistance from anyone out there who could guide or give me some indications on what are the items I need to include in my working paper. If possible to have a “sample working paper on a call centre”. I am to present a work paper on this to my management by mid of Dec 01.
    Thanks a million.

    #11853 Reply
    Vinay Talwar
    Guest

    Hi,

    You could look up

    http://www.voicendata.com/content/convergence/call_centers/

    There are a number of articles which will provide enough material
    for your paper, however, in case you require any further info.

    Regards,

    Vinay

    #11854 Reply
    J Dhaliwal
    Guest

    Hi Vinay

    Thank you for your feedback. I’ll look through the site you’ve mentioned.

    Regards and have a pleasant day.
    JD

    #11855 Reply
    soumyajit ghosh
    Guest

    Mr.J Dhaliwal
    i hope by now you have completed the paper on call center.can you kindly share your working paper on call center with me. i need to make a project report. i hope you will do the needfull and i will be grateful to you.

    #11856 Reply
    sanjiv
    Guest

    hello J.Dhaliwal,
    it must have been a great effort to have gathered the data for call centre project report.can you share the details with me
    regards…. sanjiv , my e-mail is hariasanjiv@hotmail.com

Viewing 5 posts - 1 through 5 (of 5 total)
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