Skillset variables in the Erlang formula This topic has 1 reply, 1 voice, and was last updated 18 years, 9 months ago by Michael Tanner. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts 6th November 2001 at 18:20 #11828 Reply Aaron BrownGuest Does the formula take into account a multiple number of skillsets inbound? For example, we have 16 different inbound 800 numbers that are handled by the same group of call center agents. Will this fact throw off the formula’s accuracy? Thanks 20th April 2002 at 08:36 #11829 Reply Michael TannerGuest If you just have multiple inbound numbers all going to the same group of agents, then just add together the call rates, and take a weighted average of the call durations, and you can apply Erlang-C ok. Author Posts Viewing 2 posts - 1 through 2 (of 2 total) Reply To: Skillset variables in the Erlang formula Your information: Name (required): Mail (will not be published) (required): You may use these <abbr title="HyperText Markup Language">HTML</abbr> tags and attributes: <a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width=""> Submit