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eWorkforce Management

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    Adrian
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    I would like to know from call centres that have implimented a Workforce Management team, What impact it had on the staff and the business. It is said that “Flexible workforce scheduling can improve employee job satisfaction, help to achieve revenue goals and ultimately, improve customer service”. What approach did the call centre management use to create understanding to the staff about the objectives of the workforce management team and still keep them motivated…Please let me know…

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