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Call Center: Productivity

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  • 24th October 2001 at 07:35 #11745 Reply
    Maggie
    Guest

    When calculating number of agents needed, what would be the acceptable or industry standard utilization rate (%) that should be used?

    22nd February 2002 at 12:23 #11746 Reply
    Sudip
    Guest

    100%

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Reply To: Call Center: Productivity
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