Call Center: Productivity This topic has 1 reply, 1 voice, and was last updated 18 years, 11 months ago by Sudip. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts 24th October 2001 at 07:35 #11745 Reply MaggieGuest When calculating number of agents needed, what would be the acceptable or industry standard utilization rate (%) that should be used? 22nd February 2002 at 12:23 #11746 Reply SudipGuest 100% Author Posts Viewing 2 posts - 1 through 2 (of 2 total) Reply To: Call Center: Productivity Your information: Name (required): Mail (will not be published) (required): You may use these <abbr title="HyperText Markup Language">HTML</abbr> tags and attributes: <a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width=""> Submit