I work with WorldCom’s Major Accounts here in the States providing e-business and data solutions.
One of our products, Web Center, is becoming a critical link to the e-business evolution.
Because of its infancy and the new technologies involved, I would like to invite all IT Directors, MIS’s, CIO’s, CTO’s, CFO’s and CEO’s here in the States to attend a conference call, Q&A session about Web Centers.
On the call will be WorldCom’s Product Specialist, and an IP/Data Technical Specialist.
Also, if you are interested in learning more about VoIP technologies and IP VPN, I will be holding another Q&A call soon.
If you are interested, please contact me via email. If enough interest is generated, we may hold a net conference and open a bridge.
Through several years of experience, I have found that the availabilty percentage to the agents using VOIP is low. While using VOIP through a Soft Phone, availability was down to 83% using Cisco 5300 routers for this type of conversion. When we switch to a hard set IP phones however, this availability raised to 99.999%. 83% is way low when you are talking about inbound calls. Has your company resolved their availability issue regarding their VOIP configuration? If so, could you explain how this was accomplished?