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Forcasting Software

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #11630 Reply
    SeanH
    Guest

    Does anybody know of a software package for long term forcasting of call volumes and staffing needs. We currently use Blue Pumpkin software which is fine from week to week, but I need something I can print up and hand to management with a hiring plan

    #11631 Reply
    Tony Lobo
    Guest

    Have you looked into Genesys Workforce Manager

    #11632 Reply
    James Dawkins
    Guest

    Another good one is Q-Max, a UK-based company with an excellent interface and report system (no I am not on commission!). http://www.q-max.co.uk

    #11633 Reply
    Steve
    Guest

    IEX has a workforce management system that has long term forcasting capabilities.

    #11634 Reply
    Monty Montemayor
    Guest

    Depending on the type of environment you are in I.e. Multie center or single terminating sight, I prefer IEX. It has a good long term forecasting tools

    #11635 Reply
    Wayne Lin
    Guest

    Where can find more details about the IEX? thanks.

    #11636 Reply
    Praveen U
    Guest

    Another good forecasting, scheduling and tracking software is eWorkforce management from Aspect Communications. You can find more details on http://www.aspect.com

    #11638 Reply
    Gaurav
    Guest

    IEX is in new delhi ,india

Viewing 8 posts - 1 through 8 (of 8 total)
Reply To: Forcasting Software
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