Can anybody suggest me Sites/links/books on the information on call centers, hows, whats, terms, technology, types,technicals, as i want to start one and i have no knowledge of it.
hi i started up a call center here in Trinidad. and all is running fine. Does anyone know of any free software, that can give me a read out on the TIME the person took on the call and the cost of the call.
thanks…
I’m really in need of this software. Help please……….