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SKILL BASED ROUTING

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  • #11517 Reply
    SANJAY BANGROO
    Guest

    WHAT IS SKILL BASED ROUTING AND WHAT ARE PREDECTIVE DIALLERS.

    #11518 Reply
    Jean
    Guest

    Skill based routing is using CTI, separate phone numbers or IVR / switch menus to differentiate your call types or customer types and route to the most qualified representatives. Strategically this methodology is used to target training, market share, profitability or cost to serve. Predictive dialers use a datasource (database lists) to outpulse digits (phone numbers) and verify a connection to the receiver/customer prior to connecting to a representative for call handling. The most common uses for predictive dialers are collections, tele-sales, amrketing and surveys.

    If you are interested in consulting services for any call center needs, you may email me.

    Good luck!

    Jean

    #11519 Reply
    SANJAY BANGROO
    Guest

    THANKS A LOT JEAN.
    CAN I HAVE YOUR E-MAIL ID.

    BEST REGARDS
    SANJAY

    #11520 Reply
    Jean
    Guest

    Sajay,

    My email address is: jean.wenzel@queuestar.com

    you can also visit my website @ http://www.queuestar.com

    Hope to hear from you soon!

    Jean

    #11521 Reply
    SANJAY
    Guest

    GO THROUGH THIS

Viewing 5 posts - 1 through 5 (of 5 total)
Reply To: SKILL BASED ROUTING
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