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Call Centre Best Practice

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  • #11379 Reply
    Maryanne Henchy

    The Call Centre Association is proposing a ‘Best Practice’ Standard for call centres. But the Standard is not Best Practice, it’s Bad Practice, based on mass-production thinking – which has caused the sweatshop phenomenon.

    You can download an open response to the CCA’s Executive Director on If you agree with the views expressed in it, please write to the CCA and DTI (addresses and email addresses are in the document).

    #11380 Reply
    Jim Rennie

    Hi Maryanne.

    Call centre voice ( have raised this as a concern on their website, and are trying to rally round some kind of interest in promoting good practise in the call centre.

    Have a look if you like, it’s


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