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Call Forecasting

Viewing 4 posts - 16 through 19 (of 19 total)
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  • #11334 Reply
    Thupten
    Guest

    Vijay, where are you located?

    #11335 Reply
    Jean
    Guest

    I suggest the book “Call Centers on Fast Forward” by Brad Cleveland – it has an entire section regarding forecasting workload and staff requirements. If you are interested in consulting services in this arena, send me an email.

    Jean

    #11336 Reply
    Vijay Swami
    Guest

    Dear Thupten,
    I am located in Detroit Michigan

    I am willing to relocate to any place

    Thanks a lot
    -Vijay

    #11337 Reply
    Tapoti
    Guest

    Dear Vijay,
    Thanks a pile for all the help you gave me on agent forecasting. You seem to have immense knowledge on the actual operations of callcentres. I am sure many could benefit from it.
    Thanks.

Viewing 4 posts - 16 through 19 (of 19 total)
Reply To: Call Forecasting
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