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Call Center System Design

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  • #11256 Reply
    Madhukant Patel
    Guest

    I want to know what are the requirements of a samll/ medium size call centre.

    We are developing the CTI techniligy in India

    #11257 Reply
    Keith Burton
    Guest

    Have a look at the CISCO site http://www.cisco.com

    #11258 Reply
    Rob Murray
    Guest

    I think the most important thing in determining the requirements is understanding what type of business you will be servicing. A key point to remember is that it takes people, process and technology to make up a good call centre. Technology by itself is of little or no use.

    Generally, you will find that a small centre is constrained by cost ie what funds it has available to spend on a solution. If you are looking into CTI, could I suggest that you look at the many major solution providers. From there you will generally get ideas of what current industry trends are. Organisations such as CISCO, Genesys, Nortel, to name a few, are worth looking at.

    Alternatively, there are some good online magazines which provide information of use. Generally, an easy way to find these is to go through a site such as the Call Centre Manager’s Forum and go to the links page.

    Good luck.

Viewing 3 posts - 1 through 3 (of 3 total)
Reply To: Call Center System Design
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