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Collection Call Centers

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  • #11236

    Everything I find on-line involves customer service or sales call centers. I manage a collection call center and would like to do some benchmarking. We service high balance, collateralized loans and each repo loss averages $22,000. We are currently working a cradle to grave system with partial outbound dialer usage. Our product does not compare well to credit card or other low balance collection centers.

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