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Can’t access my AXG800

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  • #31547 Reply
    Paul
    Guest

    ive configured a connection to one of our office.

    However, ther is no dial tone detected if i plave a phone on the box. But when i dial, it provided a ring back.

    Can you help me on this?

    thanks

    #31548 Reply
    MikeM to Paul
    Guest

    Paul,

    so you connect phone to fxs port, but when you pick up phone no dial tone, but you can dial anyway? Maybe you need to raise volume? Check the active alarms to make sure that it is not “offline”.

    Not sure without looking at confg and such.

    You can contact me directly at mike_voip@hotmail.com to discuss further.

    Mike M
    mike_voip@hotmail.com

    #31549 Reply
    Paul
    Guest

    Hi Mike,

    after connecting a phone to the pxs ports, there is no dial tone and i cant dial either. If i dial the box, there is an activity in the box and it is providing me a ring tone after reading the logs. However, i cant hear anything from it.

    Im suspecting that there is a problem with the fxs ports.

    thanks,
    paulg

    #31550 Reply
    Mike M to Paul
    Guest

    Paul,

    Again, I cannot say for sure without looking at that unit. I can say that since working with Quintum units from 1999 I think I have only ever seen a FXS port go bad once. I am not saying that is not the problem, but just really have not seen it enough to say. I have seen many FXO ports go bad.

    Mike M
    mike_voip@hotmail.com

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Reply To: Reply #31550 in Can’t access my AXG800
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