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29th August 2006 at 09:07 #31079TimGuest
how to fix?29th August 2006 at 12:38 #31080MikeM to TimGuest
If it is on a Quintum, try going to Quintum’s web site, go to the support pages, search for “answer supervision” and review the documentation there as 9 times out of 10 FAS is due to a mistake in the configuration for answer supervision.
email@example.com August 2006 at 13:08 #31081TimGuest
yes i had read that a few times now. and no results so far.
by the way, here is my current config for the cas signaling group
signaling type = loop start, reverse battery
guard time = 0ms
orientation = user/slave
dtmf on = 120ms
dtmf off = 120ms
detect flash hook signal = 0
dial mode = tone based
called id detection = 0
answer delay = 0s
dial delay = 1000ms
dial tone detect = 1
silence based disconnect = 0 sec
ring 12 delay = 4 sec
tone based supervision = Answer & disconnect supervision
disconnect supervision options = 5 on/off intervals per cadence cycle
answer supervsion hold off time = 15sec
is some thing not configured right? oh and theres 1 more thing, theres a problem also with the sending of the release. like when the called party is left to release the call, the quintum is not sending a release signal or a code of 16 to the originator. likewise when an invalid number is dialed in, the quintum does not send code 1 or 28. how can i set the configuration to send these codes to the other side? thank you very much mikeM30th August 2006 at 00:35 #31082MikeM to TimGuest
I do not think that you read this document very carefully. If you had, you would have seen that the answer supervision (setting tonebasedsupervision to 2 or 3) will only work correctly if the signaling is loop start. You have this set for loop start with reverse battery. Therefore, as discussed in the document, the tenor will expect the PSTN connection to send a battery reversal for both answer and disconnect. I doubt that is what is happening.
Change the signaling to loop start only, set the answer delay to 120.
Please re-read the document as I am pretty sure it does talk about all of this.