- This topic has 5 replies, 1 voice, and was last updated 15 years, 9 months ago by Saul.
2nd March 2005 at 01:46 #29045VMCustomerGuest
I am a VM customer for a while. It has been a roller-coaster with many crashes and outages. While this is expected of such a complex product at these prices, the attitude of their support people is not acceptable. They actually do have a good product that works if you know what you are doing (especially since version 2.0). If you depend on their support to run your business, you are in deep shit. They are mostly arrogant bastards. The problems of the company stem from Boris, the owner and the brains behind it. He still thinks he lives in Bulgaria and that his customers are from the communist era. He is the most arrogant jerk ever. However, this is expected of highly intelligent people. His failure is to recognize his shortcomings and hire a professional executive to run that company. If he did that, Sysmaster would be on the map in the next 5 years.
One word of advice.. If you have a version that is working for you, NEVER UPGRADE.2nd March 2005 at 05:34 #29046Saul BejaranoGuest
Let me know what is your problem, or visit us at http://www.g729.com we probably would be able to help you with the problem.4th May 2005 at 19:16 #29047JoselilloGuest
You can see the UTEL
they have a good system http://www.utel.us6th July 2005 at 08:19 #29048tobyGuest
wheres utel…15th July 2005 at 19:47 #29049prospector71Guest
hi when yu buy sysmaster or voicemaster sofswitch yu need at least to get some Linux skill , even basic acknewlageand also need the operator of this software knew something basic about Linux , but yu are rigth in The word when yu say yu casn’t depend on nobody for running yur owe company , letme tell yu something , one yu get some new software yu need starting to investigate to looking for and studies The manual or let yur tek doing it for Yu but is not forgiven , to leave the all the job at the company yu are buying from some staff ,,23rd July 2005 at 06:49 #29050SaulGuest
All the troubleshooting tools are linux based for the voicemaster, for the SM7000 there is a CLI that will allow you to rung a voip debug session that shows the call information at a signaling level and it is very helpfull on troubleshooting.
I understand the frustration of many customers based on the facts that sometimes an upgrade will cover issues that were operating correctly and modify them based on new standards that will not work with an specific configuration after upgrade, it does not means that it will not work, it just means that same parameters have to be modified on the network to adjust the changes.
On production networks this outages cause critical problems that are lethal to the service business where SLA is a precious element.
I expect I can help you with your problem and please do not hessitate contacting me.