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Tenor Ax, False AS, please help

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #27865 Reply
    Hazem Salam
    Guest

    I am getting a False answer supervision, all calls are giving AS even it is still ringing, the configuration seems ok,
    Loop start, Answer and Disconnect supervision are both enabled.
    I did a trace,
    Please help, here is the result:
    cas |01/01| 2004/08/17|23:15:28:460 Delay Event = 2
    cas |01/01| 2004/08/17|23:15:28:460 Stopped Delay D = 2
    cas |01/01| 2004/08/17|23:15:28:460 [2,3] casProc: o1-D2
    cas |01/01| 2004/08/17|23:15:28:460 Start Sending Address
    cas |01/01| 2004/08/17|23:15:28:460 [2,3] Send Number
    cas |01/01| 2004/08/17|23:15:28:460 Sending DN
    cas |01/01| 2004/08/17|23:15:28:460 0452218084
    ch |01/01| 2004/08/17|23:15:28:460 tsi connect: 010 1004 10
    cas |01/01| 2004/08/17|23:15:28:510 sendDigit ontime(100) offtime(100).
    cas |01/01| 2004/08/17|23:15:28:510 [2,3] New State = 15
    cas |01/01| 2004/08/17|23:15:30:560 [2,3] Free Address Transmitter
    ch |01/01| 2004/08/17|23:15:30:560 tsi disconnect: 010 1004 10
    cas |01/01| 2004/08/17|23:15:30:610 [2,3] HL Event = 15
    cas |01/01| 2004/08/17|23:15:30:610 [2,3] casProc: o3-LastDigitSent
    cas |01/01| 2004/08/17|23:15:30:610 LastDigitSent:Send Alert to CH
    cas |01/01| 2004/08/17|23:15:30:610 Sent Msg to Usid = 44
    cas |01/01| 2004/08/17|23:15:30:610 [2,3] Sent ALERTING to CH
    cas |01/01| 2004/08/17|23:15:30:610 [2,3] Start Delay, ID = 2
    cas |01/01| 2004/08/17|23:15:30:610 [2,3] New State = 15
    ch |01/01| 2004/08/17|23:15:30:610 CasManager: [2,0,2,3] Received message from cas: Aler
    t.
    ch |01/01| 2004/08/17|23:15:30:610 h323[592] [0]: ocall:stackSendProg
    ch |01/01| 2004/08/17|23:15:30:635 tsi connect: 010 1003 11
    ch |01/01| 2004/08/17|23:15:30:745 h323[592] [0]: ocall:stackSendAlert
    cas |01/01| 2004/08/17|23:15:31:010 Delay Event = 2
    cas |01/01| 2004/08/17|23:15:31:010 Stopped Delay D = 2
    cas |01/01| 2004/08/17|23:15:31:010 [2,3] casProc: o3-D2 Expiration
    cas |01/01| 2004/08/17|23:15:31:010 o3D2:Send CONNECT to CH
    cas |01/01| 2004/08/17|23:15:31:010 Sent Msg to Usid = 44
    cas |01/01| 2004/08/17|23:15:31:010 [2,3] Sent CONNECT to CH
    cas |01/01| 2004/08/17|23:15:31:010 [2,3] New State = 17

    #27866 Reply
    Leon
    Guest

    Could you please provide software version on your AX (show -v)

    #27867 Reply
    Leon
    Guest

    Also go to your cas signaling group that is attached to a channel group used and do show, post results here.

    #27868 Reply
    Hazem Salam
    Guest

    Here are the results, thanks for your help.

    Quintum-CASSignalingGroup-line# sshhooww –vv

    Tenor AX [1]

    System Software P100-19-12 Jul 21 2004, 14:06:57
    H323 Module : 3.1.1
    Boot Software P100-20-00

    Serial Number: A022-00B40E

    20-Channel DSP Cards: 0
    FXS Cards: 08 [2 2 2 2]
    [0 0 0 0]
    [0 0 0 0]
    FXO Cards: 08 [2 2 2 2]
    [0 0 0 0]
    [0 0 0 0]

    Database Version: DB_CMS_M05_A002_V3.1.00_111103

    Quintum-CASSignalingGroup-line# sshhooww –aa

    CASSignalingGroup-line :
    id : line
    name :
    ORientation : 0 Slave, User; default
    SignalingType : 1 Loop Start
    GuardTime : 0 numeric,default 10 m
    Ring12Delay : 4 numeric;seconds
    DialToneDetect : 1 Yes, dial tone detec
    DialDelay : 1000 ms delay; 0-default
    AnswerDelay : 12000 ms answer delay, 0-d
    FlashhookSignal : 0 No
    CallerIDDetection : 0 detection disabled f
    AnswerSupervisionMoreSensitiv: 0 Disabled
    AnswerSupervisionDelayAnswer : 0 Disabled
    AnswerSupervisionLessFilter : 0 Disabled
    SilenceBasedDisconnect : 0 ms
    ToneBasedSupervision : 3 Answer and Disconnec
    MINRingFrequency : 15 numeric,default 15Hz
    MAXRingFrequency : 40 numeric,default 50Hz
    DTMFONTime : 100 numeric,default 100m
    DTMFOFFTime : 100 numeric,default 100m
    RXGain : -2 -2dB
    TXGain : -4 -4dB
    Impedance : 15 900 ohms + 1 mu F
    LineTemplate : 5 Brazil/Egypt/Japan/M

    #27869 Reply
    Leon
    Guest

    You should reset your AX to a factory default settings (config# setfactory) and reconfigure it again, try it and let me know.

    #27870 Reply
    Hazem Salam
    Guest

    I did reset it, reconfigured. no change, same problem, I heared about a bug in the software, but i am still checking. if this is true it will be a big problem.

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