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Quintum ASM 400 IVR upload

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #27265 Reply
    Pieter
    Guest

    I am trying to install IVR type 2 voice prompts on a Quintum ASM400. Apparantly you have to use ftp to do so but the manual is not very clear about the procedure. Can anybody help.

    #27266 Reply
    Leon
    Guest

    Download help file (chm) from Quintum’s web site

    #27267 Reply
    Pieter
    Guest

    I cannot find it. Do you please have more detail of the document name

    #27268 Reply
    sevian
    Guest

    This is the webpage:

    http://www.quintum.com/support/products/2G/tenor_2G/index.shtml

    Download this file:
    Tenor AS User Guide (1.3 MB PDF)

    This information you’re looking for should be in chapter six. I believe page 6-20.

    #27269 Reply
    Carolina
    Guest

    please help me… I´ve got a Quintum ASM200 and every time I start Up shows me this message

    WARNING: Tenor does not contain a valid license file.
    Operating in reduced functionality mode.

    How can I fix This..

    Please help me!!!!!

    Mail: vitaes_11@yahoo.com
    vitaes11@hotmail.com

    #27270 Reply
    Noname to Carolina
    Guest

    I never worked on one of those, but since they are very new, you should be able to get help from the vendor .
    Or is it a e-bay special????

    Best regards!!!

    #27271 Reply
    Mark to Pieter
    Guest

    To download the voice prompts to the AS/AX or DX you can do the following;

    1. Copy the voice files to your PC in a directory named for the language, like english.

    2. Open a browser window and in the address field type “ftp://xxx.xxx.xxx.xxx” where xxx.xxx.xxx.xxx is the IP address to the Tenor.

    3. Log in to the tenor with the correct username and password.

    4. Once logged in, double click on the IVR folder to open this.

    5. Drag the language folder where you copied the prompts to on our PC to this opened folder in the Tenor so it creates the language folder and copies the voice prompts to the folder.

    When it is done, you can close the browser.

    That is it.

    #27272 Reply
    Mark to Carolina
    Guest

    Carolina,

    This sounds like you have FTP’d too many files to the system and have overloaded the file system. If you have loaded voice files to the system, please go in and delete some of the languages.

    that should help.

Viewing 8 posts - 1 through 8 (of 8 total)
Reply To: Reply #27270 in Quintum ASM 400 IVR upload
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