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Operator assisted calls

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  • #24226 Reply

    Hi all,
    Can anyone tell me how to manage operator assisted calls:
    For example:
    1)Custumer calls the human operator in call shop, tells the destination number.
    2) Operator connects the call and leaves the customer on line with the called party.

    Q: What hardware should I need for line interconnections?

    P.S I use iEnsemble gateway with iBravo billing software.

    Many Thanks in advance.

    #24227 Reply

    I am using pbx to receive calls from clients and then connect them
    to gateway by pbx`s conference call
    feature its that simple only you should use gateway with fxs voice ports because extension lines of pbx you may connect only to fxs ports

    #24228 Reply

    Thanks Murad,
    But don’t you experience any voice volume problems while in a conference mode?
    What PBX do you use?
    For example, I’ve tried Panasonic 2 line phone, but the voice level is too poor while in the conference mode. I mean, the other two party do not hear each other so well as I do.


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