Directory and Operator Services

NCIA is the premiere provider of wholesale operator services and directory services. Whether you are an independent LEC,

competitive LEC or interexchange carrier, we can provide you with a customized operator program to fit your needs, including

customized branding, reporting and billing.

As a Wholesale Service customer, you will enjoy these outstanding advantages:

· The industry’s most comprehensive Internet-based reporting

Live Call detail reporting for both complete and incomplete calls immediately available in html or csv formats.
Operator seconds and origination time on a near real time basis Daily call, revenue and minute summaries

Custom reports

· Foreign language assistance
· Custom rating and billing options
· EMI 175/275 or even customized records available for direct billing/integration into your billing platform
· Custom branding
· International call placement
· Real-time validation / reseller screening for controlling rejects
· Enhanced revenue by paying on collect calls, international collect calls and credit card calls
· Special hospitality programs for your hotel or tourism clients, including custom branding and reports at the customer

level

· Enhanced domestic and international directory assistance
· Inmate services available if necessary
· Busy line verification / busy line interrupt
· Emergency call handling
· No start up costs in most cases. 800 access to our system available for remote locations or smaller volumes.
· Custom evaluation of incompleted traffic to determine call-blocking needs resulting in significant savings
· NCIA is not your competitor.

DOMESTIC OPERATOR SERVICES

NCIA currently conducts business in the United States, as well as in the U.S. Virgin Islands, Puerto Rico and Canada. In

serving these areas, NCIA provides underlying carrier operator services with custom branding and billing for public

payphones, hotels, correctional institutions, traditional telecom and cellular service providers. NCIA also provides

programming assistance with Protel, Elcotel, Intellicall and Ernest payphones.

As an NCIA Domestic Operator Service customer, you too will enjoy these outstanding advantages:

· Live operators and automated services, 24 hours a day, 365 day a year
· Around the clock operator assistance in English and most foreign languages
· Timely, accurate and competitive commissions
· Fast, responsive service
· Custom Branding
· Custom internet-based reports
· International call placement
· Fraud protection
· On line validation for prompt, accurate call completion
· Unbundled operator services
· Quick, responsive customer service
· Directory assistance
· Just for Us (TradeMark) 800 service
· 1-800-Call4Less – the industry’s lowest priced dial-around program specifically taylored to the payphone industry
· Unique commissioning programs for CLEC and reseller lines traditionally blocked for collect billing
· Membership in several telecom and payphone trade associations

To find out more about us, as well as the customized services we can provide to meet your specific needs, please call us at

1-800-881-6515 or email Nick at: jaxfax@charter.net

INTERNATIONAL OPERATOR SERVICES

NCIA began its international operations in 1994 by marketing operator services to hotels and payphones outside the U.S.

Today, as one of the largest switch-based providers of Internet and international operator services, NCIA has a presence in

over 70 countries. The company generates call from hotels, telecommunication service providers, internet service providers,

PTTs and public phones. NCIA’s ability to provide a flexible range of services and competitive compensation for calling

services allows international telecom providers to increase revenues in their public calling services, especially in tourist

area.

NCIA can quickly connect callers to more than 130 countries world-wide, with billing available on most major credit cards,

U.S. issued calling cards or collect to the U.S, Canada, Germany, Australia and soon, many other countries. In addition, NCIA

provides underlying carrier operator services that include custom branding and billing on behalf of the telecom provider.

As an NCIA International Operator Services customer, you will enjoy these outstanding advantages:

· The industry’s most comprehensive Internet-based reporting

Live Call detail reporting for both complete and incomplete calls immediately available in html or csv formats.
Operator seconds and origination time on a near real time basis
Daily call, revenue and minute summaries
Custom reports

· Live multi-lingual operators and automated services 24 hours a day, 365 day a year
· World-leading, world-class service in more than 70 countries
· Profitable revenue stream with no out-of-pocket expense
· Timely, accurate and competitive commissions
· Real-time validation / reseller screening for controlling rejects and bad debt, allowing us to give revenue

guarantees unlike any other company in the industry.

· Fast, responsive service
· Custom branding
· Enhanced revenue by paying on collect calls, international collect calls and credit card calls

To find out more about us, as well as the customized services we can provide to meet your specific needs, please call us at

1-800-881-6515 or email Nick at: jaxfax@charter.net.