[Wyatt Biker]

I want to guesstimate how many calls at peak a PBX can handle based on the number of devices on the PBX. Lets say it is 2,000 extensions.

Calls can be internal and external.

I don’t have easy access to CDR. Is there some method I can use?

Thanks

[pix]

you can use a basic erlang B calculator, and get any result you need.

What’s the congestion rate that’s allowed in yuour PABX ?

You can find several online erlang calculators, and even excel macros.

Here is one which does not provide “reverse” results. So you can just try different erlangs, until you reach the number of lines = 2000.

http://www.cas.mcmaster.ca/~qiao/publications/erlang/newerlang.html#calculator

Erlangs – rho = 1894[input]
Grade of Service – P(c) = 0.0005 [input] (=0.05% congestion)
Result:
Capacity/Num of Lines = 2000 [output]

But anyway, you can find anything on the net, just keep looking 🙂

Cheers
pix

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